Support

My alarm doesn’t ring

• Unsnoozy needs permission to schedule alarms. If the alarm list says Alarms can’t ring, tap the button there, or turn on Alarms in the Settings app under Apps › Unsnoozy.
• Check that the alarm’s switch is on, and that the next ring was not skipped from the alarm list or from the notification half an hour before.
• Alarms ring through Silent Mode and Focus, like the iPhone’s own alarms.

Stopping an alarm

• Tap Stop on the alarm, then clear the mission in the app. The alarm is only over once the mission is cleared.
• If you stop the alarm and leave the mission undone — or close the app — the alarm rings again after the snooze interval, and keeps coming back until the mission is cleared.
• An alarm without a mission ends when you tap Stop.
• Pressing the side button while the alarm shows counts as Stop, so the mission is still waiting for you in the app.
• An alarm can carry several missions with Plus. They are cleared in turn, and the alarm is over after the last one.

Snoozing

Each alarm allows a set number of snoozes per ring (five unless you change it), or none, or unlimited, in the alarm’s settings. The Snooze button shows how many are left and disappears after the last one. The count starts over on the next day’s ring.

Quick alarm

A quick alarm rings a length of time from now instead of at a time of day, for a nap or something you must not miss. It is free, and it does not count toward your number of alarms.

• Tap the timer button beside + on the Alarms tab, add minutes with +5, +10, +30 and +60 — up to 12 hours — and save. It rings on the minute.
• It can carry a mission, a sound and snoozes like any alarm, and the next one starts from what you chose last time.
• There is one at a time, and it cannot be edited. Tap it on the alarm list to delete it, then set another.
• It rings once and is then gone. It is not added to your record or your streak.

The Quick alarm widget for the Home Screen sets one with a single tap: 10, 20, 30, 45, 60 or 90 minutes, with the settings of the last one you made in the app. Once one is set the widget shows when it rings, and a tap opens the app.

If a tap on the widget opens the app instead, or the widget or the alarm list says Couldn’t set the alarm, Unsnoozy is not allowed to schedule alarms: see My alarm doesn’t ring.

A mission can’t be done

Some missions need the camera or motion. If one of those is not allowed, or not available on your iPhone, the mission says so and lets you stop the alarm without it.

With VoiceOver on, every mission offers Stop without the mission, since most of them have to be seen to be cleared.

If you are stuck with a mission you cannot complete — the object you chose to photograph is not at hand, say — you can still stop the alarm, with the hidden mission.

The hidden mission

Every alarm carries one mission the app never mentions. It is not in the mission list, it costs nothing, and it works when the others cannot: the barcode you registered is on a shampoo bottle at home, and you are in a hotel three time zones away.

1. Open the iPhone’s Settings app — not Unsnoozy’s Settings tab — go to Apps › Unsnoozy, and turn off Alarms. Now nothing can ring.
2. Close Unsnoozy — swipe it away in the App Switcher — and open it again. It opens on the alarm list, not on the mission.
3. Turn off that alarm’s switch, so nothing is left waiting to come back.
4. Return to the Settings app and turn Alarms back on. Until you do, no alarm rings at all.

This is not cheating. Anyone who can find their way through two apps and three switches is awake, and awake is all a mission was ever checking for. The morning is not added to your record, though.

It is meant for emergencies. If the alarm repeats, turn its switch back on as well, or it will not ring tomorrow.

Notifications

Alarms ring through the system and need no notifications, but three things do, so allow them if you want any of these:

• the notice half an hour before an alarm, which can call that morning off;
• the wake-up check, which asks whether you are really up;
• the bedtime reminder.

Notifications are turned on for Unsnoozy in the Settings app, under Apps › Unsnoozy.

Unsnoozy Plus

Plus is a monthly subscription. Without it the app is whole: five free missions, one mission on an alarm, up to five alarms. Plus adds:

• every premium mission, for as long as you subscribe;
• several missions on one alarm — up to five, one drawn at random or all of them in order;
• the wake-up check, switched on per alarm: five minutes after you clear a mission, a notification asks whether you are up, and if you do not answer within three minutes the alarm rings again with the same mission;
• the bedtime reminder: a notification your chosen sleep length — 4 to 10 hours — before the next alarm;
• two years of wake history and its figures, where the free app shows the last seven days;
• up to 30 alarms, and no ads.

If Plus lapses nothing is lost: alarms and their missions are kept, and an alarm rings with the first mission on it you own, or Math. Subscribing again brings the rest back.

Purchases and Plus

• Restore purchases, under Membership in Unsnoozy’s own Settings tab, brings back missions you bought, on a new iPhone or after reinstalling.
• A mission you bought is yours to keep. Missions used through Plus are available while you are subscribed.
• To cancel Plus, open the Settings app, tap your name, then Subscriptions. Payments and refunds are handled by Apple; request a refund at reportaproblem.apple.com.

Ads and privacy

Where the law requires consent for ads, you can change your choice any time under Ad privacy settings, in the About section of Unsnoozy’s Settings tab. How the app handles your data is described in the privacy policy.